Terms & Conditions
Iran IPD Med Tour
TERMS & CONDITIONS
IranIPDMedTour is a medical tourism facilitator striving to simplify the process for those seeking medical and health treatment internationally. We work with several market’s leading doctors, clinics and hospitals in key medical tourism destinations in Iran, who offer high-quality treatment and care. We provide assistance to customers to get the best quote on the cost of their proposed treatment, as well as help book all the clients’ travel needs to ensure they are fully looked after during their trip.
Iran IPD Med Tour.com and all associated websites and services (henceforth, Iran IPD Med, our Services, or The Website) are owned and operated by IranIPDMedTour.com of Iran IPD Medical Tourism an Iranian Private Company Limited. We have drafted these Terms and Conditions of Use Agreement which you can understand your rights and obligations relating to the use of the Website and any services offered and provided by IranIPDMedTour. You can request a copy of the following Terms and Conditions of use (henceforth, the Agreement, and Terms of Service) by emailing us at info@IranIPDMedTour.com.
By accessing the Website you acknowledge and agree to these Terms and Conditions of Use and to be bound by The Agreement. If you do not agree with these Terms and Conditions of Use, we kindly ask you not to access or use this website. If you do not confirm to be bound by The Agreement, do not use IranIPDMedtour services offered and/or provided. If you are under the age of 18, you confirm that you have your parent’s or legal guardian’s permission to use these Websites or related services offered and provided by IranIPDMedTour. Violations of these Terms and Conditions of Use may result in termination of your account.
The contents of the website are for informational purposes only. The content on the website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition or emergency. Never disregard professional medical advice or delay in seeking it because of something you have read on the website.
In no event shall IranIPDMedTour and its licensors, suppliers, or any third parties mentioned on the website be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of the website or the Content. Any claims arising in connection with your use of the website, any Content, must be brought after one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions.
You agree to indemnify and hold IranIPDMedTour, it’s proprietor, subsidiaries, affiliates, officers, agents, and other partners and employees harmless from any loss, liability, claim or demand, including reasonable attorney fees made by any third party due to or arising out of your use of the service in violation of this agreement and/or any breach of your representation and warranties set forth above.
The procedures, products, services and, devices discussed and/or advertised on the website or IranIPDMedTour are not applicable to all individuals, patients, or all clinical situations. We make no claims as to the effectiveness of any such procedures, products, services, and, devices. Any products and/or services represented by advertisers, sponsors, and other Services participants, either paid or unpaid, are presented for your awareness and do not necessarily imply appropriateness for any particular individual or prediction of effectiveness, outcome or success.
By using the information provided on the website, a relationship with hospitals and licensed medical professional/patient will not be created by or through the use of the website or IranIPDMedTour. This includes, but not limited to, links to other sites or any assistance we may provide to help you find an appropriate health care provider or specialist in any field.
All time frames, schedules, offers, packages that were or are being offered, provided, or assigned by IranIPDMedTour are according to Iran’s calendar and business working days on Iran’s calendar.
you expressly agree that exclusive jurisdiction for any dispute with IranIPDMedTour, or in any way relating to your use of the website, resides in the courts of the Islamic Republic of Iran and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the Islamic Republic of Iran in connection with any such dispute including any claim involving IranIPDMedTour or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
The website may be viewed internationally and may contain references to products or services not available or approved in all countries. References to a particular product or service do not imply that such product or service is appropriate or available to all persons of legal purchasing age in all locations, or that we intend to make such products or services available in such locations. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
All of the Site Materials, including the content and display of this Site, are the property of IranIPDMedTour. The Site Materials are protected by law, including, but not limited to, the Islamic Republic of Iran and international copyright law and trademark law. Other names and logos contained in this Site or in the Site Materials are service marks of our affiliates and may not be used without the permission of the trademark or service mark owner.
All records are handled with the utmost attention to patient data security and confidentiality. Personal information submitted to us through your preferred communication media are highly secured and all personal information is secured in your own personal patient folder.
Hospitals and Clinics
We have collected the most modern and high-tech clinics and hospitals dedicated to medical tourism. Most of the clinics and hospitals selected by IranIPDMedTour have received the ISO (international organization for standardization) and may have affiliations with western medical groups and facilities.
Senior physicians of modern medicine in Iran play a key role in shaping medical tourism policies. International Board-certificated English speaking Doctors and also highly specialized and skilled medical staff has always been our aim to follow. We are proud to say our doctors have mostly memberships in medical associations such as American medical, or international institutions.
To ensure the safety and consistency of the patients, the majority of hospitals used for medical tourism in Iran have gone through several medical evaluations with international standards, and IranIPDMedTour has found and offered to you the most equipped and modern clinics and hospitals with best facilities.
We regularly update the content of our website and can at any time delete or change any information, prices, or services offered and provided by IranIPDMedTour or affiliated providers. Although we do our best, we cannot guarantee that all information or prices on the website will be complete and accurate due to human or software error.
The protection of our user’s personal information is extremely important to us. IranIPDMedTour tries its best to protect your privacy and the privacy of others who access the Website and use our service and facilities. We will never sell to, or share your information with, any third party at any time without your consent. The information that we collect from our users is used only to facilitate the selection of desired destinations and medical procedures, and to make the necessary travel arrangements for clients.
For the purpose of these Terms and conditions, Data means all electronic data or information, including personal data submitted by you via our Website and email. You recognize and acknowledge that in order to facilitate the provision of Medical Services for you, we will need to provide certain details of your personal information, including any medical information or records you provide to us, to licensed Medical and Healthcare Providers. You explicitly consent to the transfer and disclosure of your personal and non-personal information to these Medical and Healthcare Providers. We may also use your contact details, including your phone number and email address to contact you in the future.
However, information sent over the Internet cannot be guaranteed to be completely secure as it is subject to possible interception, loss or alteration. You understand and agree to assume the security risk for any information you provide to us. We are not responsible for any information sent over the Internet and will not be liable for any damages or other loss incurred in connection with any information sent by you to us or to a Healthcare Provider, or any information sent by us, a Healthcare Provider or any third party to you over the internet.
The user, by providing IranIPDMedTour any personal or medical information hereby agrees that IranIPDMedTour may send it to third parties and that the user hereby waives any liability towards IranIPDMedTour and indemnifies IranIPDMedTour for any use of the information by IranIPDMedTour. You must be an adult or have a parental or guardian’s permission to submit a request or contact information on this website.
TERMS OF SERVICES
At IranIPDMedTour we understand you have choices. However, we believe that the quality of our services makes us apart from other Medical tourism service providers.
*We recommend well-established, accredited medical professionals, known for good reputation in each specific medical procedure selected based on your treatment.
*We offer a wide range of world-class clinics and hospitals to choose from.
*We forward your medical records to your chosen healthcare facility to receive treatment advice.
*We apply for your Visa Authorization Code with your request for service from IranIPDMedTour.
*We assist you to arrange your trips to Iran, including booking your tickets, accommodation, and transfer.
*We ensure you are met at the airport and helped at every stage of your stay in Iran.
*We provide you a language interpreter if so requested.
*We assist you to plan your recuperation trip after the medical procedures are complete to explore the country as a tourist.
Therefore, with a defined and tailored service to your needs, we have detailed our services below.
After the initial pre-treatment consultations and evaluation of medical records, IranIPDMedTour would quote you the cost of the procedure.This quote is only valid for 45days after the day the quote was submitted to the patient. However, if a deposit is received the quote will be locked for 6 months. The quotation would include only the services detailed in it. If any non-predicted costs appear after the face-to-face consultations and subsequent pre-treatment medical examination or diagnostic report once you are in Iran, they will be properly detailed in order to obtain your authorization and consent. Before the procedure, you are required to pay for full procedure/treatment cost to IranIPDMedTour Company.
All treatment packages offered by IranIPDMedTour is for one individual adult. The packages cannot be combined or altered with any other promotion or offer and the prices on the website can change without notice. The package cannot be exchanged or substituted with any other offer or to receive the cash value of services offered in the package.
The patient shall provide any tests such as blood, urine, x-rays, CT scans, MRI, colonoscopy, endoscopy, sample collection, and/or any related tests depending on the treatment procedure which a doctor or surgeon has requested prior to traveling to Iran to receive the treatment. If for any reason this information is not provided and the patient decides to give these tests prior to the procedure in Iran and for any reason the tests are abnormal and unsatisfactory which leads to more tests or cancelation of treatment, the charges and costs of such tests must be paid in full and the treatment packages do not cover such charges.
The patient is responsible to inform IranIPDMedTour with any prior treatments that have received. The responsibility is on the patient to provide necessary documents and medical reports related to such treatments. If the patient has not provided or advised IranIPDMedTour with such information and the treatment being received is effected by such misrepresentations which result in the cancelation of treatment or more related tests, the cancelation and tests charges is patient’s responsibility and must be paid in full prior to departure from Iran.
The patient agrees that all given information are true. Such information is considered as medical conditions and reports and personal information. If the patient misrepresents himself/herself IranIPDMedTour is not responsible and the patient is liable for all legal fees.
Based on the patient’s requests IranIPDMedTour will be assigned on behalf of the patient to apply for a visa to travel to Iran. The administration fee varies depending on the country of citizenship of the patient at the time of the request. It is patient’s responsibility to provide IranIPDMedTour with correct and true personal information. If the patient misrepresents himself/herself which results in the visa being rejected, IranIPDMedTour cannot be held liable for such misrepresentation and the administration fee will not be refunded.
All collected information from the patient is strictly used for the visa procedure and is given to third parties, such as the Ministry of Foreign Affairs (MFA), and/or Ministry of Information of Iran, and/or travel agencies.
The e-visa will only be applied when the patient makes the visa administration fee payment through any payment option provided by IranIPDMedTour and all information is collected and completed. If for any reason such as death or accidents, war, sudden medical conditions, trip cancelation, or any personal reason that the patient withdraws from visa application after the application reference number is issued the visa administration fee is not refunded. The visa procedure time is not guaranteed by IranIPDMedTour and this can vary by MFA.
The e-visa is provided electronically to the patient and based on the patient’s request and citizenship the visa can be issued.
The patient shall not reserve and book any airplane tickets until the e-visa is issued and received by the patient. If for any reason the patient reserves or books airplane tickets and the e-visa was not issued or rejected, IranIPDMedTour is not responsible for such penalties or payments and damages to the patient.
The translator only accompanies the patient for services assigned by IranIPDMedTour, or else the patient must pay a fee for the extra services performed by the translator in addition to the cost of its procedure which the patient will be informed on the hourly or daily rate of the translator. The translator cannot accompany the patient for more than a full 24hours due to employment laws and regulations of Iran. The translator assigned by IranIPDMedTour may be changed for any reason at any time without notice.
We assign our translators to our patients based on the language they speak. However, British, Canadian, and US citizen’s translator is assigned by the Ministry of Foreign affairs and there is a daily charge of $75usd that the patient is responsible to pay. If the scheduled trip is to be changed the patient is to pay a penalty for the change of date. The translator assigned by MFA cannot be changed or canceled for any reason by the patient or IranIPDMedTour.
IranIPDMedTour provides transfer services to the patient and individuals signed with our company prior to departure for Iran. Any person that has not been registered for transfer and accommodation must pay the fee and any charges that are along with such changes. If the Patient has more than 2 luggage or bags or carry-ons the extra fee of transferring the belongings is with the patient and individuals accompanied by the patient.
Our transfer from/to airport is with our partner company vehicles. The type or condition of the vehicles is not guaranteed by IranIPDMedTour. The transfer between hotel/ clinic/hospital and other city transfers maybe with any car other than what the patient has been transferred from the airport.
The SIM card provided to the patient is complimentary from IranIPDMedTour in packages and the data and minutes loaded on the sim card are limited to the duration stay of the patient. Ongoing recharge of the SIM card is the responsibility and cost to the patient. The minutes, text messages, and data are under the laws and regulations of the Islamic Republic of Iran and any misuse of the SIM card is the responsibility of the patient, and IranIPDMedTour is not held liable. Therefore, some websites are prohibited to be viewed and used by the patient.
If the patient has traveled and used his/her cellphone device in Iran on a prior trip, it may need to be registered and certain governmental fees may be applicable which these charges are patient’s responsibilities.
The accommodation selected by the patient or offered in treatment packages by IranIPDMedTour is subject to change based on the following factors:
1. The hotel/accommodation cannot be changed or canceled prior to the patient’s arrival. If the patient for any reason cancels the trip or changes the hotel/accommodation for any reason the patient is responsible to pay one night or cancelation fee.
2. IranIPDMedTour has discontinued receiving service with the hotel/accommodation selected by the patient or offered in the treatment package.
The check-in time is 14:00 and check out time is 12 pm noon. If for any reason the check-in/out is not within the given time, the hotel/accommodation charges are applied and the patient is responsible for these charges. If patient damages or uses any services in which a fee is applicable, the patient is responsible to pay for damages and fees to hotel/accommodation before vacating the accommodation.
Based on the treatment a patient selects, IranIPDMedTour offers three free consultations prior to the physical visits in Iran. Any additional consultations that patient requests to receive from a doctor/surgeon or clinic will be with a charge of $20usd.
After the patient arrives in Iran there will be a physical visit with the assigned doctor/surgeon/clinic when specific tests based on the treatment will be scheduled and if the tests were acceptable the patient will receive treatment and based on the treatment being received the patient will have post-treatment doctor/surgeon/clinic visits. IranIPDMedTour will provide these details when advising patients at the time of treatment inquiry.
If the patient requires a certified nurse during recovery the charges vary depending on the hours, days, and, services the certified nurse provides.
A caregiver has limited abilities and is only to accompany the patient during recovery and charges are per hour or day.
The Patient can inquire about a nurse or caregiver to accompany the patient at the hotel/accommodation/clinic/hospital under certain circumstances such as gender and hotel/accommodation/clinic/hospital regulations at a fee.
IranIPDMedTour is not responsible for any allergies patients may overcome by taking certain medication doctors or specialists prescribed or any weather or food allergies upon arrival, and or during stay in Iran.
Our patients who will receive treatments from IranIPDMedTour will be issued complimentary travel insurance.
Each treatment may require certain materials to be used, such as cosmetic, orthopedic, and dental implants, e.g. Botox, fillers, and or any other type of material or device to be injected or inserted into patient’s body. These materials will usually be discussed and selected at the time of treatment inquiry prior or if such information is not sent or received IranIPDMedTour shall select these materials and its manufacturer or brand. If the patient decides to make any changes to these materials and/or devices the fee for such changes is the patient’s responsibility.
Change of Trip Plan
The patient at any time during the treatment plan cannot change or withdraw without the written consent of IranIPDMedTour. If the patient leaves or withdraws during the treatment plan IranIPDMedTour has no responsibility for the patient’s safety and health concern, and the deposit or amount that has been paid prior to withdrawal will not be refunded.
Meals and foods are based on the patient’s appetite and medical conditions of the patient before or after the treatment procedure. If the patient has any requirements or allergies to certain food/ vegan/ vegetarian he/she must inform in writing to the IranIPDMedTour at the time of trip arrangements and any charges for such requirements is the responsibility of the patient. IranIPDMedTour is not responsible for the patient’s meals or food during the stay in Iran unless it is stated and agreed by IranIPDMedTour and the patient.
We offer the exchange of Euro or USD dollar at the IranIPDMedTour rate. Only USD dollar bills that were printed after 2011 are accepted. If the patient would like to exchange USD bills printed prior to 2011 the exchange rate may be less than the current exchange rate.
*** Please beware that international credit or debit cards do not work in Iran. *** All payments are cash only.
The Recovery room is offered to all patients upon request. After the patient is released to the recovery area, depending on the treatment patient has received, there are few options patient may consider:
1. The Patient can be transferred to the hotel with a doctor or surgeon’s permission.
2. Patients can request to stay overnight in the recovery area and pay the fee to the clinic or hospital.
3. Patients can request to stay overnight in a private recovery room and pay the fee to the clinic or hospital.
If a deposit is made for the VISA application reference number and the visa is rejected from the Ministry of Foreign Affairs (MFA) for any reason the application fee paid by the patient is non-refundable.
The patient shall pay a deposit for scheduling doctor/clinic/hospital appointments in advance.
The patient is responsible to pay for the transaction fee of the bank transfer/online payment/PayPal business which varies based on the origin of the payments and the patient will be informed about the amount that may be to 5%.
For cancellations less than 72 hours of the scheduled doctor/clinic/hospital appointments a refund will not be issued, unless if there is an emergency such as accidents, death, flight departure delays, and cancelations or medical conditions or emergencies which a refund of deposit with 10% administration fee will be made.
All deposits made if to be refunded are subject to an administration fee of 12%.
In regards to the refund of unused/unutilized services (which are paid for and canceled in advance), the refund amount would be worked out on the basis of cancellation policy as described above and the amount would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take one week of business days due for the accounting and administration process.
IranIPDMedTour shall not be liable for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage’s, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We shall not be liable for any delays and alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
The signed terms and conditions documents with payment receipt of any amount from patient or participant shall be binding on the Participant or Patient and constitute a contract between IranIPDMedTour and the Participant or Patient.